Return Policy:

At Alan Gidiyo, we are committed to ensuring your satisfaction with every purchase made on our platform. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy and convenient as possible.

Please review the following guidelines regarding returns:

1. Eligibility:

   - Items must be returned in their original condition, unused, and with all original tags and packaging intact.

   - Certain products may be ineligible for return due to hygiene reasons, such as personal care items or perishable goods. Please refer to individual product listings for specific return eligibility information.

2. Initiation of Returns:

   - To initiate a return, please contact our customer service team within [number] days of receiving your order. You can reach us via [contact method].

   - Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide instructions for returning the item(s).

3. Return Shipping:

   - Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item).

   - We recommend using a trackable shipping method and retaining proof of postage for your records. Alan Gidiyo is not responsible for items lost or damaged in transit during the return process.

4. Inspection and Refunds:

   - Upon receipt of the returned item(s), our team will inspect the merchandise to ensure it meets the return eligibility criteria.

   - If the return is approved, we will issue a refund to the original payment method used for the purchase. Please allow [number] business days for the refund to be processed and reflected in your account.

5. Exchanges:

   - At this time, we do not offer direct exchanges for returned items. If you wish to exchange an item for a different size, color, or style, we recommend placing a new order and initiating a return for the original item(s) as outlined above.

Please note that Alan Gidiyo is currently active for testing and demo purposes only. While you are welcome to explore the platform and make purchases, transactions conducted on the website are not real and do not involve actual monetary transactions.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Alan Gidiyo is enjoyable and hassle-free.

Thank you for choosing Alan Gidiyo for your e-commerce needs.